Training and Competence Supervisor

Are you looking for your next step in a challenging and rewarding career? Do you have a strong attention to detail with a can-do attitude? If so, we’d love to hear from you.

We are looking for an experienced Training and Competence Supervisor to join our team based in Medway City Estate, Rochester. There’s free on-site parking available and we take a hybrid approach to working with a minimum of 3 days in the office.

Starting salary in the range of £40,000 – £55,000 per annum Depending on Experience. In order to reach the higher end of this bracket, a relevant level 4 qualification in retail financial services would be required.


You’ll be responsible for managing and delivering the Training and Competence requirements for the firm from scheme design and development through to supporting the supervision of individual advisers.

Key Responsibilities:

  • To review, develop and maintain the Training and Competence scheme requirements
  • To design and deliver the Induction Training programme for new advisors
  • To take ownership of the Fitness and Propriety processes, including annual assessments
  • To provide support to the Head of Financial Planning through
  • timely feedback on the performance of individual advisers and any emerging issues, e.g. through Regular 121’s, call monitoring, results from 2nd Line advice reviews
  • Production, delivery and analysis of Management Information at both an individual and team level identifying inadequacies in knowledge and/or skillsets and implementing development plans to address
  • To adhere to the FCA’s principles for business
  • To adhere to the individual conduct rules in COCON (Dependant on qualifications, this role may be Certified and further Conduct rules would therefore apply)

We’re Looking for Individuals Who:

  • Have a minimum of 2 years’ experience in a similar role within  financial services, preferably within a financial planning firm
  • Have experience around pensions and retirement, including DB pension transfers is desirable
  • Strong stakeholder management and engagement
  • Have the ability to provide effective feedback and coaching
  • Have the ability to analyse and evaluate evidence e.g. Management Information, problem solving, decision making

Qualification Requirements (Desirable):

Relevant level 4 qualification in retail financial services.

DB Pension Transfer qualification

About us:

To enable us to deliver the best possible service to our clients and create a positive working environment, as a company we abide by these core values:

  • Raising the bar – We continuously improve
  • Offering clarity – We make things clear and simple
  • Putting people first- We always act in their best interests
  • Going the extra mile – We always strive for excellence
  • Fresh thinking – We continuously challenge the status quo
  • Working together – We value each other highly

Harbour Rock Capital is a specialist financial advisory business focusing on pensions and retirement which looks after over £600m in pension assets for more than 12,500 clients.

Founded in 2017, we help clients get the best out of their pensions, both now and in the future. Whether that be through accessing pension benefits, reducing charges, or improving their performance, we’re focused on delivering specialist financial advice along with a great level of service.

In a fast-paced industry that is rapidly evolving, we are at the forefront of providing a proposition that hasn’t been easily available to the everyday person until now. We need to keep providing great customer service as we grow, and as the environment and technology around us changes. We can’t do that by standing still.

Based, in Rochester, Kent, we employ over 150 likeminded people that strive to do an exceptional job for our clients. In turn we create a positive nurturing environment in which they can thrive – from entry level roles with training, development, and career progression available through to highly qualified experienced industry professionals.

A great place to work must continue to hire great people, so, if you think you could be one of them, we want to hear from you.

As well as a competitive salary, you’ll receive the following benefits:

  • Annual bonus scheme
  • 25 days holiday on top of public holidays – plus an extra one on your birthday
  • Long service holiday – additional holiday after 2,5 and 10 year’s service
  • Structured career progression and qualification plan
  • Free mortgage and protection advice with Censeo Financial
  • Tastecard membership
  • Company pension with the same excellent discounts we negotiate for our clients
  • Life assurance
  • Critical illness cover
  • Income protection
  • Private medical insurance
  • Private dental cover (contributory)
  • Free eye test
  • Quarterly Consumer Champion and Values Achievement awards
  • Birthday vouchers
  • Friends and family discount on our services

Harbour Rock Capital is a real Living Wage employer (

Job Category: Pension Access
Job Type: Full Time Hybrid
Job Location: Kent Rochester

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Harbour Rock Capital Limited is a company registered in England & Wales as a Limited Company, No. 10290349. Authorised and regulated by the Financial Conduct Authority, No. 754580. Registered Offices: Affinity House, Beaufort Court, Sir Thomas Longley Road, Rochester, Kent, ME2 4FD. Telephone: 0800 009 3388. Email:
© 2024 Harbour Rock Capital Limited. All right reserved.