Social rules

We like conversation and we love to hear your thoughts. We've just got some simple rules to make our platforms fun for everyone.

We are authorised and regulated by the Financial Conduct Authority

These House Rules apply to social media accounts operated by Pension Access, ('Pension Access', 'Harbour Rock Capital Limited', 'us', 'we', 'our') on social media platforms, including but not limited to, Facebook, LinkedIn, Twitter, Pinterest, Google+ and YouTube.

Any references hereafter to ‘you’, ‘your’ or ‘yours’ refer to the person(s) using our social media accounts.

The following House Rules have been designed in a way that allows you to interact with us safely and appropriately, and to create a friendly atmosphere for all users. If you do not accept these House Rules, please do not use our social media accounts.

Our social media accounts include, but are not limited to:

The basic rule for using our social media accounts is:

Only post information you are happy for everyone to see

We reserve the right to remove content and/or links to external third party sites on our blog where we deem the content or link to be inappropriate and contrary to usage of the blog.

Management of our social media accounts

Our social media accounts may be managed by Harbour Rock Capital employees and / or third parties appointed by us. We cannot moderate what others post about us before it is posted, but we may (if we are able) remove posts which don't comply with our House Rules.

Dos and don’ts

Do keep your comments or messages succinct
Do keep comments or messages on-topic
Do only comment or message us with your own opinions
Do engage with other users
Don’t comment or message personal or confidential information
Don’t use offensive, indecent or obscene language that could be discriminatory or promotes discrimination of any kind, or that may be considered as bullying or harassment
Don’t use our social media accounts to incite, condone or encourage conduct which could result in a criminal offence, civil liability or otherwise breach any laws or regulations including any laws regarding competition
Don’t comment or message anything that could be considered defamatory or embarrassing, or damaging to an individual, company or entity’s reputation
Don’t post links or direct others to material containing viruses, corrupted files or anything that may cause damage to or interfere with computer hardware or software or to material which is offensive, indecent, obscene or may otherwise breach the terms of use of the relevant social media account
Don’t use our social media accounts in any way which is anti-competitive or could be expected to give rise to anti-competitive behaviour
Don't request financial advice from ourselves or other users

If you don't comply with these House Rules we may delete your comments or block you from our social media accounts.

Views and opinions

Social media platforms are independent third party websites and are not associated with us; we can't control what they do.

With the exception of our own comments and messages, the views and opinions expressed on our social media accounts are the views and opinions of the person posting the information and are not our views or those of the Pension Access. While we try to ensure that the information on our site is current, we cannot guarantee that the information provided on our social media accounts will be complete, accurate or up-to-date.

Grievance

If you would like to give us feedback about the services we provide, please contact us at adviceme@pensionaccess.co.uk. For privacy reasons we will try to collect details of your feedback using secure communication and will not discuss it on the open areas of the social media page, unless we are authorised to do so.

If you are an existing client and you have any concerns about any aspect of our service, or you are not happy with the advice you have received, please contact us on 0800 304 7600.

Using your comments, ideas and images

You confirm any material (such as suggestions, ideas, videos or photos) you post or message to our social media accounts belongs to you and does not infringe anyone else's intellectual property rights. Unless prohibited by the social media platform's own terms of use, you also grant us (Habour Rock Capital) a non-exclusive royalty-free, perpetual, worldwide licence to use develop, reproduce, modify, adapt, publish, distribute, and display the material in any medium.

Our materials and intellectual property

Our names, images, trademarks and other materials contained on our social media accounts are protected by intellectual property rights. You must not use these materials for any reason without our express consent.

External websites

Where there are links to third party websites or resources, whether posted by us or a third party, you access these at your sole discretion and at your own risk. We are not responsible or liable for any damage caused by third party websites or resources.

Please note that external websites are governed by their own terms of use and privacy policies and you should read these carefully.

Advice

Our comments or messages are not intended to provide any financial, investment or professional advice and shall not be deemed to constitute the offer or provision of financial, investment or other professional advice in any way.

Changes

We reserve the right to amend these House Rules at any time without prior notice. We will notify you on our social media account when there has been a change to these House Rules. You should make sure you are complying with the current House Rules.

We reserve the right to close our social media accounts at any time, without prior written notice.

Notices

Please do not issue any formal notices to us through our social media accounts. These should be sent to our address which is indicated below within the ‘Regulatory information’ section.

Governing law

These House Rules are governed by the laws of England and Wales and any dispute regarding these House Rules shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Regulatory information

Harbour Rock Capital Limited is authorised and regulated by the Financial Conduct Authority, (Our number is 754580). Our registered office is: Affinity House, Beaufort Court, Medway City Estate, Rochester, Kent, ME2 4FD.

Competitions

Please click here to read our competition terms.

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